When I call the local non-emergency number, I have to wait sometimes for a Public Safety Telecommunicator to answer. Why?

Employees at the Consolidated Communications Center are responsible for answering 9-1-1 and non-emergency calls daily. However, there is a clear focus on answering 9-1-1 calls first. With this in mind, citizens should be aware that significant wait times can occur on any non-emergency line at anytime. 

Citizens should not hang up and dial 9-1-1 if you cannot get through on the non-emergency lines. 9-1-1 should only be used when there is a life-threatening emergency. If the call is not an emergency situation, the caller will be asked to hang up and call back on a non-emergency line. 

Non-emergency lines are available to report situations where public safety response is requested. This can include reporting a minor traffic accident with no injuries, when a person discovers their car has been broken into, animal complaints and other non-emergency public safety matters.

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