9-1-1

General questions about using 9-1-1, when to call, teaching children, what to expect if you call, etc.

Should I program 9-1-1 or turn on my auto 9-1-1 feature on my cellular phone?

NO, please do not program 9-1-1 or use the auto 9-1-1 feature on your cell phone. There are numerous accidental calls to 9-1-1 from cell phones that have this feature, especially when the cell phone inadvertently presses against another object and activates the programmed call. In most cases, cell phone owners have no idea their phone has called 9-1-1. Help reduce accidental calls to 9-1-1 by only calling when you have a life-threatening emergency.

Can I keep driving when I call 9-1-1 on a cellular phone?

It is usually best to pull over when calling 9-1-1, as there is less chance of the cell phone signal being dropped in the middle of the call. Also, any emergency instructions that need to be carried out can best be done while you're stopped. Remember, it is best to be in one place so help can get to you, instead of trying to meet them somewhere. If you cannot safely pull over to speak to a 9-1-1 operator, then stay calm, pay attention to the roadway with surrounding vehicles, and follow the call taker's instructions.

What if I don't know where I am when I call 9-1-1?

Look for landmarks, large buildings, street signs or paperwork nearby that may contain address information. Think back to the main street or highway you were near when your emergency occurred. If others are around, ask them where you are. Do not solely rely on your cell phone location to tell 9-1-1 where you are!

When I call 9-1-1 from my cell phone will the Telecommunicators know where I am?

Cell phones cannot give your exact location like a traditional phone does. Try to have your address ready, or use landmarks, mile markers and road signs to describe where you are. Cell Phones provide a latitude and longitude location on most calls but it is not always available or close enough to find the emergency. (See Phase II Service)

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