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9-1-1

General questions about using 9-1-1, when to call, teaching children, what to expect if you call, etc.

Can I dial 9-1-1 from a cellular telephone?

Yes! Even if the phone does not have a service plan from a provider you can still call 9-1-1.

Should I call the Communications Center if I need information regarding weather, road conditions, or school closings?

Although the Communications Center typically has this information, we are usually tied up handling other emergency calls and simply don't have the manpower to answer these questions completely. You may call Talladega County EMA (256-761-2125) for road conditions or tune to local news media for school closings.

I call about an on-going problem all of the time and nothing ever gets done. Does the Center just disregard some calls?

The Communications Center does not disregard any calls for service. All legitimate calls are turned over to the agency responsible for service and once this happens, the outcome is out of our control. If you have a concern about how a specific incident was/wasn't handled, you should contact the department that handled the call and speak to an on-duty supervisor.

When I call the local non-emergency number, I have to wait sometimes for a Public Safety Telecommunicator to answer. Why?

Employees at the Consolidated Communications Center are responsible for answering 9-1-1 and non-emergency calls daily. However, there is a clear focus on answering 9-1-1 calls first. With this in mind, citizens should be aware that significant wait times can occur on any non-emergency line at anytime. 

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