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How 9-1-1 Works

Talladega County is served by an Enhanced 9-1-1 system. The name, address and phone number of the telephone used to dial 9-1-1 is displayed on a computer screen at the 9-1-1 center if you have a traditional wired telephone. Cell phones display your phone number and location subject to exceptions. Cell phones are not as precise as a traditional telephone and you should be prepared to give a location if you call from a cell phone. Read more about cell phones and 9-1-1 at the Federal Communications Commission. 

VoIP phone service varies depending on the service provider. Please read the fine print from your provider about 9-1-1 and the FCC also has a good guide for consumers concerning VoIP.

Combining location information with questions asked of the caller, the Public Safety Telecommunicator determines which emergency agency, or agencies, should respond to the scene. The agency(ies) are then notified to respond by another Public Safety Telecommunicator so answering the questions does not slow down the response. Over 95% of calls are dispatched within 90 seconds of being answered!

When Should I Call 9-1-1?

Call 9-1-1 to report any emergency. Police, Fire or Medical. If you need help immediately, call 9-1-1. Don't waste time, call 9-1-1 as soon as you think help is needed!

When to call 9-1-1...

  • Car wreck
  • Someone is choking on their food
  • Fire of any type, house, woods or other building
  • If you see a crime
  • Dangerous situation such as gas leak or a power line down
  • Someone is drowning
  • Someone is hurt or is bleeding or is having trouble breathing
  • Tornado or other severe weather damages your home

What Should I Say?

All you have to do is answer our questions! Stay on the phone and answer the Public Safety Telecommunicator's questions as calmly as you can. They will ask the following:

  • The location of the problem.
  • If you do not know the address, be prepared to give directions or describe your location.
  • The type of problem.
  • Tell us in plain language what is happening.
  • Details about the problem
  • The Public Safety Telecommunicator is trained to get more information while the emergency units are already responding.