9-1-1

General questions about using 9-1-1, when to call, teaching children, what to expect if you call, etc.

About Internet/Digital Phones

Voice over Internet Protocol (VoIP) also called Internet, digital, broadband or cable phone service is a rapidly growing alternative to traditional phone service. Its popularity is fueled primarily by low prices, new features and the consumer's ability to choose a phone number from nearly anywhere in the country (and sometimes, other countries). Many industry experts anticipate VoIP's growth will outpace the growth seen by the wireless industry in the last decade.

Can the 9-1-1 Center communicate with the speech and/or hearing impaired? Or what if the 9-1-1 caller doesn't speak English?

All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired. If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.

Can I dial 9-1-1 from a payphone?

Yes. Calls to 9-1-1 from payphones are provided at no charge.

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