ABOUT US
ABOUT US
Who We Are?
Talladega County 9‑1‑1 is the backbone of emergency response in Talladega County, Alabama. As the county’s primary emergency communications center, we are dedicated to ensuring rapid, effective, and reliable service when our community needs it most. With a team of highly trained public safety telecommunicators, we dispatch emergency responders across the county to assist with fire, medical, and law enforcement emergencies.
Who We Are?
Talladega County 9‑1‑1 is the backbone of emergency response in Talladega County, Alabama. As the county’s primary emergency communications center, we are dedicated to ensuring rapid, effective, and reliable service when our community needs it most. With a team of highly trained public safety telecommunicators, we dispatch emergency responders across the county to assist with fire, medical, and law enforcement emergencies. Since it's opening in 2009 Talladega County 911 center has taken approximately 1 Million emergency calls to assist the citizens and visitors of Talladega County.
Our Mission
To provide swift and professional emergency dispatch services while keeping residents and responders safe through accurate and timely communication. We are proud to serve the communities of Talladega, Sylacauga, Childersburg, and all of the surrounding rural areas, helping to ensure that the citizens of Talladega County can rely on us in times of need.
Our Vision
At Talladega County 9‑1‑1, we strive to be a leader in public safety communication, consistently innovating and improving our operations to meet the evolving needs of our community. Our goal is to foster a safer, more connected community by utilizing advanced technology, training, and resources to respond quickly to emergencies.
Our Mission
To provide swift and professional emergency dispatch services while keeping residents and responders safe through accurate and timely communication. We are proud to serve the communities of Talladega, Sylacauga, Childersburg, and all of the surrounding rural areas, helping to ensure that the citizens of Talladega County can rely on us in times of need.
Our Vision
At Talladega County 9‑1‑1, we strive to be a leader in public safety communication, consistently innovating and improving our operations to meet the evolving needs of our community. Our goal is to foster a safer, more connected community by utilizing advanced technology, training, and resources to respond quickly to emergencies.
Can the 9-1-1 Center communicate with the speech and/or hearing impaired? Or what if the 9-1-1 caller doesn't speak English?
All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired. If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.
When do I begin using my 9-1-1 address?
Please start using your address immediately. The Postal Service will continue to deliver to your old address for a period of up to one year after you are issued a 9-1-1 address. To assist emergency personnel, post your 9-1-1 numbers at the entrance to your driveway or house or BOTH.
How can I help the Public Safety Telecommunicator?
Answer all questions asked by the Telecommunicator.
Listen to all instructions provided to you by the Telecommunicator.
Speak clearly (so we can understand what you are telling us).
Remain calm (difficult to do at times, we understand. But by remaining calm, you will help the Telecommunicator gather valuable information needed by first responders).
What is Phase II 9-1-1 service?
Phase II is a requirement of the Federal Communications Commission for wireless phone companies to provide an approximation of the 9-1-1 caller's location in the form of latitude and longitude.
Copyright 2025 - Talladega County 9-1-1, 26715 AL Hwy 21,
Talladega, AL 35160. 256.761.9119
Can the 9-1-1 Center communicate with the speech and/or hearing impaired? Or what if the 9-1-1 caller doesn't speak English?
All workstations in the Communications Center are equipped with Telecommunication Device for the Deaf (TDD) that allows typed (text) communication with people who are hearing and/or speech impaired. If a caller does not speak English, our center has access to Language Line Services that provide 24hr/day over-the-phone interpretation of over 175 different languages. The process of getting an interpreter on the phone with the caller is generally less than one minute.
When do I begin using my 9-1-1 address?
Please start using your address immediately. The Postal Service will continue to deliver to your old address for a period of up to one year after you are issued a 9-1-1 address. To assist emergency personnel, post your 9-1-1 numbers at the entrance to your driveway or house or BOTH.
How can I help the Public Safety Telecommunicator?
Answer all questions asked by the Telecommunicator.
Listen to all instructions provided to you by the Telecommunicator.
Speak clearly (so we can understand what you are telling us).
Remain calm (difficult to do at times, we understand. But by remaining calm, you will help the Telecommunicator gather valuable information needed by first responders).
What is Phase II 9-1-1 service?
Phase II is a requirement of the Federal Communications Commission for wireless phone companies to provide an approximation of the 9-1-1 caller's location in the form of latitude and longitude.